FAQs

FAQs

Have some questions about our company?
Find the answers below:



General


  • What are your business hours?

    Our normal working hours are Monday - Friday, 9 - 4pm, but some of our cleaners work weekends & bank holidays too!

  • What measures do you have in place for COVID-19?

    Safety is important to us and we always follow the latest Government guidelines. We will strictly not attend if either our cleaners or customers have symptoms or are self-isolating. 

  • What are your cleaning rates?

    Our rates vary depending on the services you require, therefore we recommend that you contact us to discuss this or simply complete the form here and you will receive an email quote.

  • How do I book a cleaner?

    The quickest way to book a cleaner is by clicking here and you will be redirected to our booking page to fill out the form. You can also email us or if you wish, you can call us by clicking here

  • What areas do you cover?

    The list of areas we cover can be found by clicking here. If your area isn't listed do still contact us as we add additional areas regularly.

  • Do I have to be out of the house when you clean?

    Absolutely not! Lots of our customers are home when we clean, so it’s completely up to you if you wish to stay at home or go out. We are happy to lock up too when work is completed.

  • Do you key hold?

    Yes, we keep spare keys for lots of our customers or we can use a key safe if you prefer.

  • I have pets, is that okay?

    Yes, our cleaners love pets and we take extra precaution around pets when we clean. 

  • Do I get an invoice and how do I pay?

    Yes, we will provide you with an invoice. We will discuss how to make payments when we speak to you prior to your booking. 

  • Do you charge VAT?

    Yes, we are VAT registered. This will be shown in your invoice.


Our Cleaning Queen's


  • What are your cleaners like?

    Our cleaners are carefully hand-picked by us and vetted. 

  • Are the cleaners DBS checked?

    Absolutely, we care and want to protect our customers. Therefore, we check every cleaner to ensure their DBS is clean.

  • Are the cleaners insured?

    Our company and cleaners are fully insured giving you peace of mind. 

  • Do you provide the cleaning products and equipment?

    Yes, we provide the cleaning products and cloths, the only things we don’t provide are the hoover and mop. We can also use your products if you prefer!

  • Will I have the same cleaner each time?

    Absolutely, we believe that the same cleaner will help with keeping up the routine and you can build trust with them.

  • Will I have one or two cleaners?

    You will always have one cleaner. 


Our Services


  • What is included in my clean?

    We tailor our service to each customer based on their priorities, so what is included will be your choice.

  • What kind of cleans do you offer?

    We offer a wide range of services; domestic, end-of-tenancy, office, spring and deep cleaning to name a few. To see our full list, visit the services tab. 

    Services can be tailored to meet your specific requirements.

  • Do you do cleaning for holiday lets or Airbnb?

    This is possible if cleaning is set on specific days and times. Unfortunately we cannot guarantee availability for short notice requirements as it would be difficult to plan this around our regular cleans. But if it something you’re looking for, please get in touch and we will see what we can do!   

  • Do you do one-off cleans?

    Yes, we offer our customers one-off, weekly or fortnightly cleans. 

  • What about monthly cleans?

    Normally our slots are either weekly or fortnightly, but we can be flexible and offer a four-weekly clean where possible.

  • Do you do oven cleaning?

    This is something we will be offering in the future, so keep an eye on our updates!

  • I need my carpet cleaned, can you help?

    Yes, we have a great specialist carpet cleaning team for your carpet cleaning needs.

Didn't find what you were looking for?
You can get in touch with us using contact details below:

Phone Us


We aim to answer every call, if this isn't possible please leave a voicemail and we will call you back or send us an email


Cambridgeshire Branch

01733 639079


Norfolk Branch

01603 339098


North Ipswich Branch

01473 561056


Diss Branch

01379 671277





Email Us

For general enquiries and questions, we aim to respond within 24 hours

Cambridgeshire & Norfolk

info@cleaningqueenltd.co.uk


Suffolk

info@cleaningqueensuffolk.co.uk



Write To Us

 Cleaning Queen Ltd

Brightfield Business Hub

Bakewell Road

Peterborough

Cambridgeshire

PE2 6XU

Office Hours

Mon - Fri
-
Sat - Sun
Closed
Copyright © 2022 Cleaning Queen Ltd
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